http://www.michaeljbarber.com My musings on digital marketing and life. Tue, 06 Dec 2011 00:07:13 +0000 en hourly 1 http://wordpress.org/?v=3.3 http://www.michaeljbarber.com/customer-service-experience/stop-disappointing-your-customers-by-setting-expectations/?utm_source=rss&utm_medium=rss&utm_campaign=stop-disappointing-your-customers-by-setting-expectations http://www.michaeljbarber.com/customer-service-experience/stop-disappointing-your-customers-by-setting-expectations/#comments Tue, 22 Jun 2010 19:16:15 +0000 Michael Barber http://www.michaeljbarber.com/?p=388 Take 5 seconds and think about the brands that you love. For me, there are a few that come to mind, Southwest Airlines, Apple, In-N-Out, BMW (time’s up). Then think about why you love these brands. Maybe they have awesome products or customer service. I would also venture a guess that these companies have another [...] No related posts.]]> http://www.michaeljbarber.com/customer-service-experience/stop-disappointing-your-customers-by-setting-expectations/feed/ 1