http://www.michaeljbarber.com My musings on digital marketing and life. Tue, 06 Dec 2011 00:07:13 +0000 en hourly 1 http://wordpress.org/?v=3.3 http://www.michaeljbarber.com/customer-service-experiences/why-i-will-do-my-best-to-never-fly-with-us-again-an-open-letter-to-us-airways-ceo-doug-parker/?utm_source=rss&utm_medium=rss&utm_campaign=why-i-will-do-my-best-to-never-fly-with-us-again-an-open-letter-to-us-airways-ceo-doug-parker http://www.michaeljbarber.com/customer-service-experiences/why-i-will-do-my-best-to-never-fly-with-us-again-an-open-letter-to-us-airways-ceo-doug-parker/#comments Sun, 19 Jul 2009 19:00:15 +0000 Michael Barber http://www.michaeljbarber.com/?p=64 UPDATE: Some 36 hours after I initially posted this letter, I received a voicemail from Cynthia, a member of US Airways’ Customer Relations team. Being on vacation didn’t provide any opportunities to call her back until a few minutes ago. During our call, she mentioned a couple policies and outside forces that contribute to their [...] Related posts:

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